Return and Refund Policy

At Wasamix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the details below: 

1. Return Eligibility

• Timeframe: Returns must be initiated within 14 days of receiving your order. 

• Condition: Items must be returned in unused condition, with original tags attached, and in the original packaging. Items that have been worn, altered, or damaged are not eligible for return. 

2. How to Initiate a Return

To initiate a return, please contact us at wasamixleaters@gmail.com with your order number and reason for the return. We will provide you with instructions for shipping the item back. 

3. Return Shipping

• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received. 

• Shipping costs are non-refundable. 

4. Refund Processing

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed within 5-21 business days to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. 

5. Exchanges

If you wish to exchange your product for a different size, color, or item, please contact us within 14 days of receiving your order. We will guide you through the exchange process. Please note that customers are responsible for the return shipping costs for exchanges as well. 

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at wasamixleathers.com. We will arrange for a replacement at no additional cost. We may request photographic evidence of the damage or defect to process your claim. 

7. Non-Returnable Items

Certain items may not be eligible for returns, such as: 

• Sale or clearance items 

• Custom or personalized orders 

8. Contact Us

For further questions regarding our return and refund policy, please contact our customer support team: 

Wasamix Customer Support 

Email: wasamixleaters.com 

Phone: +61402441499 

Office Address: 123 Evell Street, Glenroy, Australia