Return and Refund Policy
At Wasamix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the details below:
- Return Eligibility
- Timeframe: Returns must be initiated within 14 days of receiving your order.
- Condition: Items must be returned in unused condition, with original tags attached, and in the original packaging. Items that have been worn, altered, or damaged are not eligible for return.
- How to Initiate a Return
To initiate a return, please contact us at [Your Email] with your order number and reason for the return. We will provide you with instructions for shipping the item back.
- Return Shipping
- Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.
- Shipping costs are non-refundable.
- Refund Processing
Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed within 5-21 business days to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
- Exchanges
If you wish to exchange your product for a different size, color, or item, please contact us within 14 days of receiving your order. We will guide you through the exchange process. Please note that customers are responsible for the return shipping costs for exchanges as well.
- Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at wasamixleathers.com. We will arrange for a replacement at no additional cost. We may request photographic evidence of the damage or defect to process your claim.
- Non-Returnable Items
Certain items may not be eligible for returns, such as:
- Sale or clearance items
- Custom or personalized orders
- Contact Us
For further questions regarding our return and refund policy, please contact our customer support team:
Wasamix Customer Support
Email: wasamixleaters.com
Phone: +61402441499
Office Address: 123 Evell Street, Glenroy, Australia
Wasamix: Sustainable Leather Production
At Wasamix, we believe that true craftsmanship goes beyond creating high-quality leather products—it also means caring for the planet and the people involved in making them. As a global brand with a commitment to sustainability, we are proud to lead the way in responsible leather production.
In this blog, we’ll take you behind the scenes to explore how Wasamix combines traditional leatherworking skills with modern, eco-friendly practices to reduce our environmental impact while maintaining the exceptional quality our customers expect.
Blog posts
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How to Measure Custom Size for a Leather Jacket?
How to Measure Custom Size for a Leather Jacket - Wasamix Guide Ordering a custom-sized leather jacket from Wasamix? Our easy-to-follow guide ensures you get the perfect fit! Learn how...
How to Measure Custom Size for a Leather Jacket?
How to Measure Custom Size for a Leather Jacket - Wasamix Guide Ordering a custom-sized leather jacket from Wasamix? Our easy-to-follow guide ensures you get the perfect fit! Learn how...
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Sustainable Leather Production: How Wasamix is ...
"Sustainable Leather Production: How Wasamix is Leading the Way": At Wasamix, sustainability is integral to our brand ethos. We prioritize ethical sourcing by using leather as a by-product of the...
Sustainable Leather Production: How Wasamix is ...
"Sustainable Leather Production: How Wasamix is Leading the Way": At Wasamix, sustainability is integral to our brand ethos. We prioritize ethical sourcing by using leather as a by-product of the...